RETURNS POLICY
Exchanges and Returns
Policy applicable to products purchased through the Aire website.
How long do I have to request an exchange or return?
You have 30 calendar days from the date you received your order to request an exchange or return.
For the return to be accepted, products must be in perfect condition, unused, with all original tags attached, and in the same condition in which they were delivered.
Which orders are not eligible for exchange or return?
Orders shipped to the Canary Islands, Ceuta, and Melilla are not eligible for exchanges or returns.
How do I start my exchange or return request?
Manage your request through the following link: returns.reveni.io/aire.
You only need your order number and the email address used to place the purchase.
I have items from different orders. Can I manage them together?
No. You must submit a separate request for each order, using the corresponding order number in each case.
How long does it take to process my request?
Exchanges and returns can take up to 30 days to process from the moment the package is received at our warehouse.
In the case of an exchange, you will receive a new order number, which will be prepared and shipped within the same timeframes as a standard order.
In the case of a refund, the amount will be reflected in your account within up to 5 business days from confirmation.
If payment was made using store credit or a gift card, the refund will be issued through the same original payment method.
How much does an exchange or return cost?
What happens if the product I want to exchange is out of stock?
Exchanges are subject to stock availability. If the requested product is not available, you will receive store credit equivalent to the value of the item.
In which cases can a return be rejected?
Aire reserves the right to reject any return that does not comply with the conditions of this policy. Products showing the following will not be accepted:
- Clear signs of use
- Missing original tags
- Damage or alterations from their original condition
If you wish to have a rejected return shipped back to you, return shipping costs will be paid by the customer.